Responsible Play & Gambling Support (NZ)
KiwiPrizeHub.com supports safe, informed play. If gambling stops being fun or you feel out of control, help is available 24/7 in Aotearoa New Zealand.
Set boundaries before you play
- Only spend what you can afford to lose; keep gambling money separate from bills and savings.
- Set time and spend limits; take breaks and avoid “chasing losses”.
- Avoid gambling when stressed, tired, upset, or under the influence of alcohol or drugs.
- Keep it social and balanced with other activities.
You must meet the legal gambling age for the relevant product in NZ (often 21+, with some activities such as casinos typically 20+).
Tools & self-exclusion
If you gamble with third-party operators, use their responsible-gambling tools, which may include deposit limits, loss limits, time-outs, reality checks, and self-exclusion. For land-based venues in NZ, you can request an exclusion order through the venue; some regions also offer multi-venue exclusion options.
Consider practical safeguards: remove saved payment methods, block gambling sites/apps, and ask your bank about transaction blocks.
Signs you may need support
- Spending more than planned or hiding gambling from others
- Borrowing money, missing bills, or feeling anxious about losses
- Gambling to escape stress or low mood
- Unable to stop or cut back
If any of these apply, reaching out early can make a big difference.
NZ support services
Gambling Helpline (24/7)
Call 0800 654 655 • Text 8006 • gamblinghelpline.co.nz
Problem Gambling Foundation of New Zealand
Crisis & urgent support
Emergency: 111
1737 Need to Talk (call/text): 1737 • 1737.org.nz
Lifeline: 0800 543 354 • lifeline.org.nz
Suicide Crisis Helpline: 0508 TAUTOKO (0508 828 865)
Regulatory information (NZ)
- Department of Internal Affairs (Gambling): dia.govt.nz/gambling
- New Zealand Gambling Commission: gamblingcommission.govt.nz