Privacy Policy

1) Who we are

This policy explains how KiwiPrizeHub.com (“we”, “us”) collects, uses, stores, and shares personal information under the New Zealand Privacy Act 2020.

2) Personal information we collect

• Contact/account data: name, email, phone, login details (and any information you submit in forms or support requests).
• Prize/participation details: entries, eligibility information, delivery details (if applicable).
• Device/usage data: IP address, device identifiers, browser type, pages viewed, timestamps, and cookie or similar identifiers.
• Payment-related info (if used): transaction references and status. We do not aim to store full card details; payments are typically handled by payment providers.

3) How we use your information

• Provide and operate the website and any account features.
• Administer promotions, verify eligibility, notify winners, and deliver prizes (where applicable).
• Respond to enquiries and provide customer support.
• Maintain security, prevent fraud/abuse, and troubleshoot.
• Understand usage and improve performance (analytics and reporting).
• Meet legal, regulatory, or audit obligations.

We only collect information that is necessary for these purposes and aim to be transparent about how it is used.

4) Sharing and disclosures

We may share personal information with trusted service providers who help us run the site (e.g., hosting, email delivery, analytics, customer support, payment processing). They are expected to use the information only to provide services to us.

We may also disclose information where required or permitted by law, to enforce our terms, or to protect users and our systems.

5) Cookies and analytics

We use cookies and similar technologies to keep the site working, remember preferences, and measure site usage. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

6) Overseas storage or processing

Some providers may store or process information outside New Zealand. Where this occurs, we take reasonable steps to ensure that comparable privacy protections apply (for example, contractual safeguards or using reputable providers with appropriate security controls), consistent with the Privacy Act 2020 requirements for overseas disclosures.

7) Security and retention

We use reasonable administrative, technical, and physical safeguards to protect personal information (e.g., access controls, encryption in transit where available, and monitoring). No method of transmission or storage is completely secure.

We keep personal information only as long as needed for the purposes above, unless a longer period is required or permitted by law. We then securely delete or de-identify it where practicable.

8) Your rights (access and correction)

You can request access to, or correction of, your personal information. We may need to verify your identity before responding. If we decline a request, we will explain why (as required by the Privacy Act 2020).

9) Contact and complaints

To make a privacy request or raise a concern, contact our Privacy Officer:

If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner (OPC) in New Zealand (privacy.org.nz).